We bought the damn thing from Sears, four years ago. That was after we moved into our first ever home and were buying tools for this and tools for that to maintain the home. One thing I did learn, I will never buy another Sears product ever again.
That bears repeating, EVER AGAIN.
We bought the tractor from Sears.... so excited we were. But, I should have known better when I had to fight with the store manager to get a bill of sale for the tractor. That took me probably close to 4 months. I won't go into details but, it got pretty nasty and I am sure my blood pressure was 20 digits higher than normal during all the time it took me to get the bill from the manager.
Then there was the mulching. Something I wanted to do with the mower. I had to special order four bolts I would be needing to hold the mower deck on in a certain manner. I fought and fought with the 1-800 Sears people all summer long after I placed the order for those bolts. Needless to say those "special" bolts never arrived. Hubby jury rigged 4 extra long 10 penny nails in place of those bolts.
Now this summer.... something (not sure what to call it) broke that held the mower deck up off the lawn
at specific heights. Our mechanic (god love him) tried to get the part ordered from Sears. To no avail. He quit after two months of trying with 1-800 Sears telling him lies about the part being in Calgary.... and then it was not there any number of times.
He finally after many phone calls got the money credited back on his credit card.... and then took the part to a machine shop. They fabricated the piece in less than a week. My favorite mechanic is coming over this
evening and reinstalling the part. Woo Hoo!We will once again have our lovely tractor working again.
1 comment:
Oh please, oh please let it come to fruition. I detest it when retail establishments act the way Sears has here. We have so few dollars to spend and a lawn tractor is a huge deal. There's a picture of you on my blog driving it !~!
I'm holding Elmo's fingers crossed for you !~!
Post a Comment